Refund policy

Refund & Return Policy

Last Updated: September 1, 2026

At The DigiAssets, we want you to have a smooth and satisfactory shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible product, you may request a return, replacement, or refund subject to the terms below.

1. Eligibility for Returns

A return or replacement request may be accepted when:

  • The product is damaged or defective when delivered.

  • You received a product different from what you ordered.

  • The product is missing parts or accessories that were included in the order.

  • The product qualifies for return under the specific product listing's return conditions.

Products must generally be returned unused and in their original condition, packaging, tags, accessories, manuals, and other included materials.

2. Return Request Period

Please contact us within [7 days] of delivery if you want to request a return or replacement.

For certain products, a different return period may apply. The applicable return conditions displayed on the product page at the time of purchase will take priority.

3. How to Request a Return

To request a return, contact us at:

Email: thedigiassets47@gmail.com
WhatsApp/Phone: +91 7903744257

Please provide:

  • Order number

  • Customer name

  • Product name

  • Reason for the return

  • Photos/videos showing the issue, where applicable

Our team may review the request and provide further return instructions.

4. Damaged or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

We recommend taking clear photos or a video of the package and product before use. This may help us investigate the issue and process your request.

5. Non-Returnable Products

Some products may not be eligible for return because of their nature, hygiene requirements, personalization, or other applicable restrictions.

Examples may include:

  • Personal hygiene products

  • Certain beauty or cosmetic products once opened

  • Personalized/custom-made products

  • Products specifically marked as non-returnable

  • Products that have been used, damaged, altered, or returned without their original packaging

The applicable product listing will specify any product-specific return restrictions.

6. Refunds

Once an approved return is received and inspected, we will notify you about the status of your refund.

If approved, the refund will generally be processed to the original payment method or through another appropriate method.

The time taken for the refund to appear in your account may depend on your bank, payment provider, or card issuer.

7. Replacement

Where applicable, we may offer a replacement instead of a refund, subject to product availability.

If the replacement is unavailable, we may provide an appropriate refund or alternative resolution.

8. Return Shipping

Where a return is approved because the product was defective, damaged, incorrect, or otherwise eligible under our policy, we will provide instructions regarding return shipping.

For other eligible returns, return shipping charges may apply depending on the product and reason for return.

9. Order Cancellation

You may request cancellation before your order has been shipped.

Once an order has been shipped, cancellation may no longer be possible. In such cases, you may need to follow the applicable return process.

10. Refund Delays

If your refund has been approved but you have not received it within the expected processing period, first check your bank or payment provider. If the amount is still not received, contact us at thedigiassets47@gmail.com.

11. Contact Us

For questions regarding returns, replacements, cancellations, or refunds, contact:

The DigiAssets
Email: thedigiassets47@gmail.com
Phone/WhatsApp: +91 7903744257
Business Address: Delhi NCR